Hi, Portroyal
Thanks for buying our product, and thanks a lot for your comment.
We will soon put an help section in our website. Video tutorials will be added.
I can't work out how to enter the program. It tells me I have to select the keys to use it but I don't no what this means. I push all my phone buttons for around 1 minute and eventually it lets me in. What is this?
We thought this is the reason why you found the navigation in the menu very difficult.
This first step is needed only once for the navigation keys configuration. Depends on the phones keys input are not the same, that’s why we ask the user to press twice the “left menu key” and then the “right menu key”.
You can re-enter this setting going in : Options -> Parameters -> Menu keys.
See the image below :

The sound options don't play the sounds so that you can hear them before selecting them. (Just 1,2,3,4 etc) How do I know which is which unless I actually select them and play through 1 blind level?
You can play the sound directly in the sound menu option selecting a sound and then pressing the “right menu key” as shown below:

Exiting the programming through the phone (not the software) didn't remove all previous setting. As far as I can tell (at least on my ph) you need to exit the program from the menu for the settings to be saved.
In all our tests, exiting the programme throught the phone don’t remove the settings. Please tell us more on the way you exiting with the phone: closing the slide, pressing the back button for a long period ?
Could you add an option for a rebuy period? E.g in our home games we have rebuys for the first hour. At the moment I just have it set to a 30 second level to get around this but this would be a great addition.
This is a very good idea, we will put this option for our next version, and will send you an update.
Best Regards, PokerTimer team.