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Wedge Rock
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« on: Jul 30, 2007 at 13:47 » |
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This is not officially sponsored by Trident, but it is made possible because of them. Backstory: I ordered a setup of Fourniers from Trident. They had a great sale price ($6.99 per deck), and with the HPT discount, they were $16 and change shipped to my door. I told the HPT community about it here. So I ordered a set-up. A month later, I got to thinking, and I never got the cards. I shot an email to Alex and he sent me back something like, "our records show it was shipped on xx/xx/xx, but I'll check for sure when I get to the office on Monday". Monday came, he said they were shipped, but no questions asked, he sent me another set-up. He also said that there *may* have been a mistake at the Fournier plant, putting JI's in SI packaging, so he sent me a bonus set-up to make up for it... the bonus set-up was the same as the 2500's I ordered, but they had card backs previously only available to casinos. All Alex asked of me was that I refuse the first shipment if it arrived, so it would be sent back to him. This was months ago... no first shipment ever received, but Alex took care of me -- and because of Fournier's mistake, I actually got two setups. Then last week, I was looking through my cards, and I came across two set-ups of the Fournier 2500's and the 2508 bonus set-up. And then I realized! I *did* get the first shipment. Either I am nearly medically brain dead, or I have too many cards... or both. Anyway, since then, I've been in contact with Alex to let him know about my mistake and try to either pay for the first set-up, or at least the shipping. Alex said that if both set-ups I got were mis-marked, he got replacements from Fournier, so it didn't come out of his pocket. And if the first shipment was correct (not mismarked), well, they've already accounted for it on their books. And either way, Alex wouldn't even let me pay him for the shipping because he said he would have had to re-ship the bonus set-up that made up for the mis-marked cards. In my book, this is above and beyond. Alex is way more responsive than I could have expected. Customer service is excellent and his product line is outstanding. At the end of the day, I ended up with three set-ups of Fourniers for $16. And Alex won't let me make it up to him by paying for it. I have no idea what his profit margin is, or how much Fournier kicked in to make up for their mistake, but all I can say is that by shipping me six decks of cards for $16, there is no way Trident made any money off that deal. I feel bad because it was my error that resulted in the second set-up and the second shipment. And since Alex won't take any money from me, I'm giving the cards to you. Contest: Okay, so how do you win? Well, if I can't pay Alex with money, I hope to at least pay him with new customers. If you're reading this, I hope you at least read the story above about what sets Trident apart from the rest: excellent customer service and excellent card selection. If you are not a Trident customer, go check out their selection: http://www.tridentcards.com/ Don't forget that you get a 10% discount from HPT: 10% off code: homepoker ( http://www.homepokertourney.com/poker-discounts.htm) To win, all you have to do is post in this thread. If you've never bought from Trident before, I hope you at least go and check out their site (but you don't have to buy anything to win). If you *are* a customer of Trident and have had a similar experience with Trident, post a blurb about it in your entry reply in this thread. More good pub. for Trident. Bonus: if you are a Trident customer and add a blurb to your response, I'll throw in two cut cards if you are the winner. Please, one post per person in this thread. Each post is a contest entry!I'll run the contest through the end of August. On September 3rd, I'll use nutN's DJIA method and award the extra set-up to the winner. I will cover shipping to the US or Canada. If you live elsewhere, you cover shipping. The cards are Fournier 2500's, poker width, in red/blue. I ordered SI, but they may actually be JI because of being mis-marked at the Fournier factory. Cards are still un-opened. Here's pics from the Trident site, but I note that the Ace of Spades says "2508"... Note sure why it says that, but these are 2500's... The back design is shown, however: |
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« Last Edit: Aug 08, 2007 at 15:19 by Wedge Rock »
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Wedge Rock (not a real rock)  Guilty of over-using ellipses... |
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Detroitdad
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« Reply #1 on: Jul 30, 2007 at 14:00 » |
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excellent.........
thanks!!!!
b
I have never bought from them, but have browsed their site frequently.
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The Lions will be the death of me!!!!!!!!!!!!!!!!!!!!!
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austin5string
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« Reply #2 on: Jul 30, 2007 at 14:20 » |
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Working in customer relations, I love hearing stories like that. Way to go, Alex!
Count me in.
~A5S
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Dude is definitely weird.. If it's a bot, it's a pretty good one.. If it's a person, it's a pretty bad one.. LOL
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Squiggly
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« Reply #3 on: Jul 30, 2007 at 14:28 » |
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Okay I'm in... and here's my blurb: There is no better vendor of cards out there period. Further I can honestly say there are very few, if any, vendors of ANYTHING that compare to the customer service that is standard issue from Trident. I've bought waay too many cards from Alex and crew. Yet I just keep on going back...  |
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bubbajit
Regular
Posts: 4063
For the last time post your BLINDS!!!!
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« Reply #4 on: Jul 30, 2007 at 14:52 » |
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Nice im in!
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My kung foo is strong.
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Buzzerbeater
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« Reply #5 on: Jul 30, 2007 at 15:03 » |
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I'm in too!
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jhickle
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« Reply #6 on: Jul 30, 2007 at 15:36 » |
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I'm in.
Trident Rocks. Have purchased several set-ups in the past and the customer service is excellent.
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Midnight Rose
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« Reply #7 on: Jul 30, 2007 at 15:39 » |
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First, great post and great contest. Second, I'm a lifelong member of the I  Trident Club. Alex is nothing but awesome. I've never, ever, had a single unsolved problem with anything I've ever ordered from Trident; and when hiccups occured, Alex went way above and beyond, like you state. Heck, I bought my first baseball cap from Trident, and I don't wear baseball caps! |
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당신은 당신이 포커을 중독 알아요, 언제...
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jrizzo77
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« Reply #8 on: Jul 30, 2007 at 16:09 » |
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I've been to there site a few times but have never ordered. It's stuff like this that makes the HPT community what it is today.
Thanks Wedge
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I'm tired of waiting until next year!
I know pro wrestling is fake, but so are movies and television. That doesn't stop you from watching them.
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tbone9044
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« Reply #9 on: Jul 30, 2007 at 16:47 » |
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That's awesome customer service...which is very hard to find these days!!
I'm in!
Checking out their site now since I have a few "extra" bucks this month.
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Some people are like a Slinky ... not really good for anything, but you still can't help but smile when you shove them down the stairs.
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Dondoh
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« Reply #10 on: Jul 30, 2007 at 16:48 » |
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I am in!
For my story:
I ordered a setup of Piatnik Bridge sized beauties from Trident.
Unfortunately there were a few noticable imperfections on card backs of the blue deck.
Nothing major, but when you know there is an imperfection it would be unethical to use them without telling everyone. And who wants a bunch of drunk guys trying to find the little white dot out of place on everyone else's cards...
So I asked Alex if he had a couple of replacement cards.
Well, he sent a new deck. I offerred to return the "marked deck" so he could have future replacements in case he needed them. No dice. He insisted I keep them and was incredibly nice during the whole process.
He paid shipping for everything.
Now the marked deck sits by the side of my computer for random shuffling and the occasional solitaire game.
Really top notch service at Trident. Buy with confidence!
I should also add that plastic cards seem to have an awfully high rate of defects.
Some brands seem to be better than others, but all brands seem to have more printing errors than their paper counterparts.
For me, this would never tip the balance toward buying paper as plastics last so long and feel so good.
But it highlights the need to get your cards from a reputable dealer that will fix any problems. Trident fits that bill.
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« Last Edit: Jul 30, 2007 at 16:53 by Dondoh »
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Life is a freeroll.
When I do good, I feel good; when I do bad, I feel bad. That's my religion.
-Abraham Lincoln, 16th president of the U.S. (1809-1865)
1137 pwner of Rose's cherry
Jesus was a community activist. Pontius Pilate was a Governor
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Mike2bravo
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« Reply #11 on: Jul 30, 2007 at 17:10 » |
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I'm in Thx
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Fireman Dan
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« Reply #12 on: Jul 30, 2007 at 17:24 » |
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Great story Wedge and very generous of you to offer this giveaway.
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Eazalee
Regular
Posts: 642
Go Cards!!!
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« Reply #13 on: Jul 30, 2007 at 20:30 » |
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Yes. Great. I Love It.
Count Me In!!!
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RED REIGN!!!
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kksgeo
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« Reply #14 on: Jul 30, 2007 at 21:17 » |
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I'm in, thanx wedge. I'm not a current customer, but if I need some new cards I'll for sure look at trident first.
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I learn a little something about this silly game every time I lose.
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pauld22
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« Reply #15 on: Jul 30, 2007 at 21:42 » |
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Great story (except for the part where you went a bit batty). Always nice to hear about how much pride people take in their jobs and businesses.
I have never ordered from Trident but will most certainly look to them when the time comes.
Count me in.
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Some people are like slinkies. Not really good for anything but they bring a smile to your face when pushed down the stairs.
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BCR_9er
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« Reply #16 on: Jul 30, 2007 at 23:01 » |
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I'm in!
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K ALL IN 9
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« Reply #17 on: Jul 31, 2007 at 00:02 » |
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free cards? where do i sign up?? i know, here
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celot
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« Reply #18 on: Jul 31, 2007 at 00:18 » |
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I'll take a shot..
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Still Above Ground And Taking Nourishment
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Illini_Ken
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« Reply #19 on: Jul 31, 2007 at 00:25 » |
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I've bought several setups from Trident and have never even had a hiccup. I love their selection, and the shipping always seems to go double speed.
Count me in, I gave my fournier (jumbo index) setup to my 95 yr. old grandmother-in-law. She'd been using some nasty old standard index off brand.
Thanks,
Ken
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ky70
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« Reply #20 on: Jul 31, 2007 at 07:57 » |
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The only bad thing about dealing with Alex is that he makes it difficult to deal with others as he has raised the customer service bar through the roof...and when dealing with other online vendors I have a higher level of expectation that others are unable to meet.
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Jambine
Global Moderator
Posts: 5385
My Passion
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« Reply #21 on: Jul 31, 2007 at 08:03 » |
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Wedge, your story does not surprise me at all. Alex has alway been fast & fair with every transaction I've made.
Trident rocks!
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Cash game at Three Creek Ranch
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sunderB
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« Reply #22 on: Jul 31, 2007 at 10:59 » |
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I have bought a few setups from Trident and as is normally reported, the service is amazing. In my mailbox before I even remeber I ordered them. The selection and prices are without a doubt second to none.
Quick blurb about my experience with Trident's customer service. I was a participant in a large group buy for some of the new DN Acetates as Trident offers a bulk discount on these. I did not personally purchase them directly from Trident. Well, wouldn't you know it, the very first game they get put into play, a player accidentally creases one of the corners on a single card. I was so angry at the player that he had ruined my best and newest setup of cards. I contacted Alex at Trident to see if DN had a replacement card program or if he knew of a way to get a replacement fully wanting to BUY a replacement card. Alex would have no part of that and insisted that he send me the replacement card (that I did not even purchase directly from him) for free.
Absolutely above and beyond as has been reported on several occasions
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TimmyP
Regular
Posts: 227
dream chips
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« Reply #23 on: Jul 31, 2007 at 11:55 » |
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count me in.
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'When you are to close to the flame, sometimes all you will feel is the heat and none of the warmth.'
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Pops28
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« Reply #24 on: Jul 31, 2007 at 12:00 » |
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I'm always game for a giveaway. (In other words I'm in)
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\"I believe in rules. Sure I do. If there weren\'t any rules, how could you break them?\"
---Leo Duracher
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bgriego
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« Reply #25 on: Jul 31, 2007 at 16:32 » |
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I'm in.
I have purchased cards through Trident before. No problems. Fast delivery.
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cowboys
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« Reply #26 on: Jul 31, 2007 at 17:51 » |
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Count me in! Trident sounds like an excellent vendor.
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WolfPack
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« Reply #27 on: Aug 01, 2007 at 13:52 » |
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I'm in.
I recently ordered a setup or cards from trident, and they arrived 2 days after I placed the order (ordered on monday, cards were there on wednesday). I don't think I have ever had anyone ship something that fast.
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Jaxen
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« Reply #28 on: Aug 01, 2007 at 15:42 » |
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I havent ordered from Trident but I a friend who runs a business doing casino/poker parties who I turned on to them and he has and has been happy. I'm in.
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"It's hard work. Gambling. Playing poker. Don't let anyone tell you different. Think about what it's like sitting at a poker table with people whose only goal is to cut your throat, take your money, and leave you out back talking to yourself about what went wrong inside. If you don't believe me, then you're the lamb that's going off to the slaughter."
-- Stu Ungar
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midwest
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« Reply #29 on: Aug 06, 2007 at 18:12 » |
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Customer service like that does not go unnoticed!
I am IN!
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Trips
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« Reply #30 on: Aug 06, 2007 at 22:58 » |
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OK , I will give them a try.
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TroyJ
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« Reply #31 on: Aug 07, 2007 at 12:57 » |
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Ordered from them two Christmas's ago. Great price, great service.
I'm In
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rqpd
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« Reply #32 on: Aug 07, 2007 at 18:13 » |
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Please count me in Wedge
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johnbaker3
Regular
Posts: 683
Poker is like life....bad beats and big upswings..
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« Reply #33 on: Aug 08, 2007 at 08:53 » |
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Count me in...
Thanks,
John B
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I am a real doctor....if you're a dog or a cat !
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spade117
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« Reply #34 on: Aug 08, 2007 at 15:27 » |
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I have been looking at trident's site and been considering buying more card set ups.
I have a local guy that I usaully go through, but I'll post here too.
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♠ Spade ♠
I may not like what you have to say, but I will defend to the death your right to say it.
The bible is the best selling fiction book of all time.
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carl1957
Player
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« Reply #35 on: Aug 08, 2007 at 15:37 » |
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Hope my luck is better than in those freerolls I've been playing......  I'm in |
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tele_pathic
Player
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« Reply #36 on: Aug 08, 2007 at 15:56 » |
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Great story, count me in...
TP
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trav69187
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« Reply #37 on: Aug 08, 2007 at 16:17 » |
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I'm in.
[edit] I just ordered a new set of the black/gold SI bridge Kems from them. Excited to get them so I have two nice setups.
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« Last Edit: Aug 14, 2007 at 12:59 by trav69187 »
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irishpenguin
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« Reply #38 on: Aug 08, 2007 at 16:27 » |
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Count me in! I've bought from Trident and will continue to do so. My Trident customer service blurp is here: http://forums.homepokertourney.com/index.php/topic,10193.0.htmlLong story short, I wanted to order some plastic cases when I placed my latest card order but forgot to put them in the shopping cart. When I emailed Trident to change it, they threw them in the order, no extra charge and no extra shipping. |
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Highflyguy0824
Player
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« Reply #39 on: Aug 08, 2007 at 18:14 » |
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Wow. Its good to see people that are still honest. Thats true class right there.
Count me in I'm interested.
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dad604
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« Reply #40 on: Aug 08, 2007 at 18:50 » |
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Count me in.
I am putting Trident into the good side of vendors that I would deal with.
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Yankee
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« Reply #41 on: Aug 08, 2007 at 19:05 » |
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Oh great, yet another give away that I won't win. (a little reverse psychology for fate)
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Jacks Up
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« Reply #42 on: Aug 08, 2007 at 20:17 » |
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Count me in - please!
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"They're goood! Good hhhend ... ketching that Jack on the turrun ... you got lucky there."
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jake14mw
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« Reply #43 on: Aug 08, 2007 at 23:44 » |
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Great idea. I was very impressed with my Trident order!
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chipNAchair
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« Reply #44 on: Aug 09, 2007 at 01:58 » |
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I'm in for it to!
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Ruxpinnah
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« Reply #45 on: Aug 09, 2007 at 06:43 » |
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I'm in. Thanks Wedge. Customer Service is #1.
Rux
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NittanyLion1970
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« Reply #46 on: Aug 09, 2007 at 13:16 » |
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Count me in. Have placed two orders with Trident and both were delivered two days later...excellent customer service.
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uttcut
Player
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« Reply #47 on: Aug 11, 2007 at 13:20 » |
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I'm in!
I've played with Tridents before, and they are a good card
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stooks99
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« Reply #48 on: Aug 12, 2007 at 02:51 » |
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Awesome story...glad to see there are actually stilll some good people out there...
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jacksfull
Must deal
Posts: 92
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« Reply #49 on: Aug 12, 2007 at 13:18 » |
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Count me in... for the contest and as a Trident convert.
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